What Comes First - Technology or People?
03 Setembro 2018
Mercer The Business Debate Antonis Christidis Explains what's driving changes - People or Technology?
Would you say all these changes are being driven by the technology, what’s possible, or what customers expect? I would say definitely the customer expectations come first, the technologies are basically enabling that process. As the lifestyles are changing we expect to receive products and services in new ways, and in different ways. This means that companies basically have to first understand the clients and one would say this was always the case, but the pace of change is so much faster these days you can easily slip and miss that. So understanding the customer first is the key to the future of work. Our deep expertise, powerful insights, and real-world solutions help the people and organizations we serve take steps today to secure a better tomorrow.